Returns & Exchanges at BOX USA

We want you to be completely satisfied with your home essentials, which is why we offer a 30-day return policy on all unused items in their original packaging. If your purchase doesn't perfectly fit your space, our team is here to help you find the right solution.

1

Initiate Your Return

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Pack with Care

Place the items in their original BOX USA packaging, ensuring all hardware and assembly instructions are included.

3

Ship It Back

Print your prepaid shipping label and drop the package off at any authorized carrier location near you.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing